WHO WE ARE AND WHAT THIS AGREEMENT DOES
We are Pros Local Services Ltd of Suite 103 Tradewinds Business Centre Heath Place Ash Grove Bognor Regis PO22 9SL (referred to as “Pros Local Service”, “we”, “us” or “our”, “company” in these Terms).
We facilitate the advertising of carpet cleaning and pest control services and use local businesses to provide such services to end customers. Services are nearly always provided by external local carpet cleaners and contractors qualified in pest control who have been thoroughly vetted by us. We are managed by a qualified carpet cleaner who has over 10 years of experience who deals with and books most enquiries that are raised through our advertising platforms.
1.Definitions
1.1 In these Terms of Business the following definitions apply:
The ‘Company; means Pros Local Services
‘Service Provider’’ means the individual that has carrying out cleaning or pest control services that has been advertised and generated by the company
‘Client’ or ‘Customer’ means the person, company or corporate body together with any subsidiary or associated company as defined by the Company Act 1985 whose services are generated by the company and provided by the service provider
‘Services’ means the cleaning or pest control work carried out by the service providers.
‘Appointment’ means the visit made by the service provider to the client’s home or business address by a in order to carry out a service.
1.2 Unless the content necessitates otherwise, reference to a singular person includes the plural and references to the masculine include the feminine and vice versa.
1.3 The headings in these terms and conditions are for convenience only and do not affect their interpretation
- Contract
2.1 These terms and conditions constitute a contractual legal agreement between the company and the client.
2.2 The client agrees that any use of the service providers’ services, including placing an order for services via phone, email, website, Whats App, social media or by any other means constitutes acceptance by the client of these terms and conditions.
2.3 Unless it is confirmed in writing by a director of the company, the terms and conditions are to prevail over any other terms of business or conditions of purchase proposed by the client.
2.4 No variation or alteration of these terms and conditions will be accepted as valid unless confirmed in writing by a director of the company.
- Quotation
3.1 The company or service provider reserves the right to amend any initial quotes provided if the client’s originally stated requirements are deemed to have changed.
3.2 The company has an agreement with the service provider that there is to be a minimum charge per job of £85. Minimum charges may vary and does not affect these Terms & Conditions
- Payment
4.1 Payment is due on completion of the services before the service provider leaves the premises. Payments are to be made to the service provider.
4.2 Cheque payments are not accepted
4.3 Payment terms may vary for commercial clients although the service provider prefers payment on completion. These will be determined on an individual basis. These payment terms do not affect the Terms & Conditions.
- Liability, Complaints and Refunds
5.1 All client or customer complaints made to the company will be passed onto the service provider to deal with. The company does not deal with any complaints.
5.2 If a refund request arises for any reason. The client will deal directly with the service provider to discuss. You will be passed on to the service provider by the company if you contact the company first.
5.3 The company initially schedules appointments for the service provider. However if the appointment is unexpectedly changed by the service provider then this is not the liability of the company and the service provider will rearrange with the customer.
5.4 The company may record all incoming and outgoing phone conversations for quality control purposes, record keeping and in case of any inquiries or investigations.
5.5 The company thoroughly vets the service providers before beginning a working relationship with them. All service providers are asked to show proof of public liability insurance.
5.3 The service provider will appoint their own insurance company to settle any claims.
5.4 The company has no liability in the event of a customer claim against the service provider if the settlement is not what the customer wants or if the claim is void or cancelled.
Cancellation Period Terms
These Minimum Cancellation Period Terms and Conditions (hereinafter referred to as the “Cancellation Policy”) outline the terms and conditions governing the cancellation of services provided
- Cancellation Notice
2.1 Clients are required to provide a minimum cancellation notice of 72 hours prior to the scheduled appointment date and time in order to cancel or reschedule any upholstery or carpet cleaning service provided by the Company.
2.2 Cancellation notices must be submitted in writing via email to office@carpetcleaningprofessionals.co.uk or by calling our customer service hotline at 08081968603
- Cancellation Charges
3.1 If a cancellation notice is provided within the specified minimum notice period, no cancellation charges will apply, and the client will receive a full refund of any prepayment made.
3.2 If a cancellation notice is not provided within the minimum notice period, the client may be subject to a cancellation fee equal to 50% of the total job value.
- Exceptions
4.1 The Company understands that unforeseen circumstances may arise. In the event of a genuine emergency or unavoidable situation, the Company may, at its discretion, waive the cancellation fee.
- Rescheduling
5.1 Clients may request to reschedule their carpet cleaning appointment within the minimum cancellation period without incurring any cancellation charges. Rescheduling requests must be made in writing via email or by calling the customer service hotline.
When booking services by telephone, email, website, social media, whatsapp or any other means, the customer agrees to be bound by the company terms and conditions stated above. The company reserves the right to make amends to any part of these terms and conditions without any prior notice.
These terms are governed by the laws of England and Wales, and are subject to the exclusive jurisdiction of the Courts of England and Wales.
