Carpet Cleaning Pros

Terms & Conditions


Terms & Conditions 


This website is owned and operated by Carpet Cleaning Pros. All the contents including text, design, original graphics and photographs and the information provided on the site are copyright of Carpet Cleaning Pros Ltd and all rights are therefore reserved. 


Carpet Cleaning Pros may not be used in connection with any service, product or offer that is not the property of Carpet Cleaning Pros in a way that is likely to create misunderstanding amongst customers or the general public, or in any manner which demeans or discredits Carpet Cleaning Pros or may be regarded as likely to do so. 


Unauthorised use of information, images or any other content contained on this website without permission of Carpet Cleaning Pros may violate copyright. Neither the Carpet Cleaning Pros name, or any element of its branding such as logo, design, original images may be replicated, copied or used by any other in any manner whatsoever. 


  1. Definitions


1.1 In these Terms of Business the following definitions apply:


‘The Company means Carpet Cleaning Pros 


‘Technician’ means the individual (or sub-contractor) carrying out cleaning services on behalf of the company 


‘Client’ means the person, company or corporate body together with any subsidiary or associated company as defined by the Company Act 1985 whose services are supplied by the Company. 


‘Services’ means the cleaning work carried out by the company’s operatives. 


‘Appointment’ means the visit made by the Carpet Cleaning Pros team to the client’s home or business address by a technician, in order to carry out a service. 


1.2 Unless the content necessitates otherwise, reference to a singular person includes the plural and references to the masculine includes the feminine and vice versa. 


1.3 The headings in these terms and conditions are for convenience only and do not affect their interpretation

  1. Contract 


             2.1 These terms and conditions constitute a contractual legal agreement between the company and the client. 


2.2 The client agrees that any use of the company’s services, including placing an order for services via phone, email, website, Whats App, social media or by any other means constitutes acceptance by the client of these terms and conditions. 


2.3 Unless it is confirmed in writing by a director of the company, the terms and conditions are to prevail over any other terms of business or conditions of purchase proposed by the client. 


2.4 No variation or alteration of these terms and conditions will be accepted as valid unless confirmed in writing by a director of the company. 


  1. Carpet Cleaning, Upholstery Cleaning, Sofa Cleaning, Rug Cleaning and Curtain Cleaning 


3.1 The company reserves the right to amend any initial quotes provided if the client’s originally stated requirements are deemed to have changed. 


3.2 The client understands that additional parking and congestion charges will be added in the job fee and the quote adjusted if the technician attending the appointment is anticipated to encounter such charges. 


3.3  All cleaning appointments are subject to a minimum charge of £85. Our minimum charges can vary. 


3.4 If the technician or company operative needs to collect keys from a different address outside of the post code area of the premise where the work will be carried out then a fee of £10 will be added to the service cost. This fee may vary. 

  1. Payment 


4.1 Payment is due on completion of the services before the technician leaves the premises.


4.2 Cheque payments are not accepted 



  1. Refunds 


5.1 Refunds or partial refunds will only be issued after the company has re-attended the premise to rectify any problems or perceived deficiency in the service it has provided. 


5.2 Refunds will be issued if for any reasons a technician fails to attend an appointment of which the payment has already been collected for by the company. 


  1. Discounts and Promotions 


6.1 If a customer discount requires a voucher or code, the company will require the presentation of the voucher or code on booking of the service. Failure to do so will result in no discount being applied. 


6.2 The company reserves the right to cancel any discounts or promotions without notice. 


6.3 A discount voucher or code cannot be used in conjunction with any other offers or discounts. 

  1. Liability 


7.1 The company will not be liable under any circumstances for any loss, damage, delay, additional compensation charges (whether direct, indirect or consequential) suffered or incurred by the client arising from any way connected with a late arrival of a technician at the client’s address. The company always aims to arrive promptly within a stated time frame for all booked work, however problems do arise including transportation problems, traffic, road conditions, breakdown of vehicle or equipment, and the previous job taking longer than anticipated. These are beyond our operatives and technicians control and sometimes result in delays. These unprecedented delays may require a rescheduled appointment. 


              7.2 The company reserves the right to not be held responsible for incomplete cleaning services due to the following situations: lack of hot water, lack of power outlets or power, a third party entering or being present at the customer’s premise during the cleaning process, wear or discolouring of the fabric becoming more visible once dirt has been removed, failure to remove old/permanent stains or odours that cannot being removed, any attempt to remove stains yourself which result in damage when the technician or operative is cleaning carpets, upholstery, rugs and fabric, existing damage or spillage that cannot be removed completely and any accidental damages that may be caused by our technicians if the customers has an unpaid balance owed to the company. 


7.4 The company will not be liable for loss, damages, delay, costs of compensation whether direct, indirect or consequential) which may be incurred by the client. 


7.5 The company will not be held responsible for any cellulosic browning which is caused by age deteriorating carpets, rugs, fabrics and upholstery. 


7.6 The company is not liable for the shrinking of curtains when a ‘recommended cleaning label’ is not present. If the curtains have not already been shrunk by the original manufacturers, we cannot be held liable if the shrinkage occurs. 


7.7 The company may record all incoming and outgoing phone conversations for quality control purposes, record keeping and in case of any inquiries or investigations. 


7.8 Any household items or furniture moved by the technician or operative is at the client’s risk and the company will not accept liability for loss or damages. 

  1. Insurance and Claims 


8.1 The company has full public and employer’s liability insurance. This policy covers claims caused by the owners and those directly employed by the company. 


8.2 The company often uses the services of partner companies and subcontractors. In the cases of a customer’s claim where the partner company or subcontractor delivers the service, the subcontractor or partner company will appoint their own insurance company to settle the claim.


8.3 The company has no liability in the event of a customer claim against a partner company or a sub-contractor: If the settlement is not what the customer wants or if the claim is void or cancelled. 


8.4 The company reserves the right to refuse to share any of the confidential insurance company’s details and documents which includes any details and documents relating to a partner company or subcontractor. 

  1. Complaints 


9.1 All client complaints about the company’s services must be received in writing by emails. 


9.2 The company reserves the right to not investigate any complaints without visual or photographic evidence of the claims if this is applicable.


9.3 In the event of the client being unsatisfied with the service provided, the company asks that the client give notification as soon as the problem becomes apparent. Usually this should be before you pay for the service and we do request that the clients do not wait until the job is complete or the technician has left the premises. If this is not possible, then please email or call at the  earliest convenience. 


9.4 The client accepts and understands that poor or unsatisfactory standards of service, alleged damage or theft must be reported within 24 hours of the occurrence. Failure to do this within the requested time frame will mean that the client is not entitled to refunds as the company will not consider any complaints after 24 hours has passed since the completion of the work. 

  1. Cancellation 


10.1 If the technician cannot gain access to the client’s home or the client is not contactable at the time of the appointment and the appointment is unable to go ahead, this will be classed as a late cancellation and it is not the responsibility of the company. 


10.2 The company will do its best to accommodate any changes in date and times of appointments, however we do require a minimum of 48 hours notice of the requested change. Please note it is not always possible that the technician or company operative will be available on the date or time of the requested change and all amended appointments are subject to the company’s existing work schedule. 


When booking Carpet Cleaning Pros’ services by telephone, email, website, social media, whatsapp or any other means, the customer agrees to be bound by the company terms and conditions stated above. The company reserves the right to make amends to any part of these terms and conditions without any prior notice. 


These terms are governed by the laws of England and Wales, and are subject to the exclusive jurisdiction of the Courts of England and Wales. 


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